Refund policy

 Returns, Exchanges, and Withdrawals or Cancellations of Product Orders

  1. Returns of the Product will be accepted only in the following cases:

(1) The Product is defective

(2) The received Product differs from the order content

(3) The Product is damaged during shipping

(4) The Company accepts the Product as a defective product

(5) The Product that does not fall into any of (1) through (4) above, is received within 7 days, and does not fall into any of the following cases. However, Products that are marked “not eligible for return” on the sales page cannot be returned.

a. The Product has been used

b. The Product is returned without prior notification (please notify us of the return in advance when returning the Product)

c. When 7 days or more have passed since arrival of the Product

d. If the Product (including but not limited to its box and accessories) is damaged, soiled, or broken, or if the Product has an odor, etc.

e. When the Product has been used at least once or when the maintenance has been done to the Product

f. Products that the Company has informed are not eligible for return, such as sale items, discounted items, or outlet items

g. In cases where the package is part of the Product, the package has been opened.

  1. The Customer shall apply for the aforementioned Product returns in accordance with the procedures separately determined by the Company. For items (1) to (4) in the preceding paragraph, the Company will bear the cost of returning the Product and either refund the purchase price, etc. paid by the Customer to the Company or offer a replacement. Tax refunds will be refunded based on the Company’s policy. Notwithstanding the above, the Company may not be able to offer a replacement for defective Products due to stockout. For item (5) in the preceding paragraph, the cost of return and any bank transfer charges for refunds shall be borne by the Customer, and the Company shall refund the selling price of the Product at the time of purchase and shall not refund shipping costs.

  2. Excluding cases in which liability can be attributed to the Company, orders by the Customer cannot be canceled from the time the Product is shipped until the time the Product is received by the Customer (return of the Product after receipt by the Customer shall be as specified in paragraph　1 of this article).